About Us

Privacy Policy

Last Updated: 4th February 2025

1. Introduction

Altimex Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.altimex.co.uk (the “Website”), in compliance with the General Data Protection Regulation (GDPR) and applicable UK data protection laws.

2. Data Controller

Altimex Ltd is the data controller for the processing of your personal data under this policy. If you have any questions about how we handle your data, you can contact us at:

Altimex Ltd
Thornton Science Park, Pool Lane, Chester, Cheshire, United Kingdom, CH2 4NU
Email: sales@altimex.co.uk
Phone: 01829 741262

3. What Information We Collect

We may collect and process the following personal data:

  • Identity Data: Name, title, and company information.
  • Contact Data: Email address, phone number, and postal address.
  • Technical Data: IP address, browser type, operating system, and information about your visit to our Website.
  • Usage Data: Information about how you use our Website, products, and services.
  • Marketing and Communications Data: Preferences regarding marketing communications from us.

4. How We Collect Your Data

We collect personal data in the following ways:

  • Direct Interactions: When you provide information via contact forms, sign up for newsletters, or communicate with us.
  • Automated Technologies: When you browse our Website, certain data is collected automatically through cookies and tracking technologies.
  • Third Parties or Publicly Available Sources: Information received from analytics providers (e.g., Google Analytics) or publicly available sources.

5. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and improve our Website, products, and services.
  • To respond to your enquiries and provide customer support.
  • To process transactions and manage our business relationship.
  • To send marketing communications, if you have opted in.
  • To comply with legal obligations and protect our business interests.

6. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases for processing your data:

  • Consent: When you have given explicit consent for marketing communications.
  • Contractual Necessity: When processing is necessary to fulfil a contract with you.
  • Legal Obligation: When processing is required for compliance with legal requirements.
  • Legitimate Interests: When processing is necessary for our business interests, such as improving our Website and ensuring security.

7. Data Sharing

We do not sell or rent your personal data. However, we may share your information with:

  • Service Providers: Third parties that provide IT, hosting, and marketing services.
  • Legal Authorities: If required to comply with legal obligations or enforce our rights.
  • Business Transfers: In the event of a merger, sale, or restructuring of our business.

8. International Data Transfers

If we transfer your personal data outside the UK or EEA, we will ensure that it is protected through:

  • Adequacy decisions by the UK Government or European Commission.
  • Standard Contractual Clauses approved by the UK Government.
  • Other legally approved mechanisms ensure data protection.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When no longer needed, your data will be securely deleted or anonymised.

10. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of your personal data.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data.
  • Restriction: Request to limit the processing of your data.
  • Objection: Object to the processing of your data for marketing purposes.
  • Data Portability: Request the transfer of your data to another service provider.

To exercise any of these rights, please contact us at sales@altimex.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe we have not handled your data correctly.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

12. Security Measures

We implement appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no online data transmission is 100% secure, and you use our Website at your own risk.

13. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. We encourage you to review this policy regularly to stay informed about how we process your personal data.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Altimex Ltd
Thornton Science Park, Pool Lane, Chester, Cheshire, United Kingdom, CH2 4NU
Email: sales@altimex.co.uk
Phone: 01829 741262